Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Shipping, Returns & Exchanges

Our warehouse picking & packing stations are sanitized and wiped down regularly with every precaution taken to ensure the safety of our staff and customers

Courier fees are charged at R99 to any major cities in South Africa and R160 for outlying areas. We also offer free shipping with order values over R1250 to Major Cities.

Delivery’s take 2-4 working Days, this can vary based on outlying areas.
Please note any orders placed after 5pm on the day is not included in the 2-4 days.

The following day will be the 1st business day should this not fall on the weekend.

Please see breakdown of days:
Working Days: Monday to Friday 8-5pm (Excluding Public Holidays)
Weekends: Saturday & Sunday

As far as possible, we endeavour to deliver the goods within the lead time specified. Unfortunately circumstances beyond our control may prevent this at times.

Please ensure that someone is available to receive your package during working hours.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

At the moment we only deliver to all major cities in SA

Get in touch

Have questions about your order, or a general enquiry?